Refund policy
REFUND POLICY
ALL SALES ARE STRICTLY FINAL.
Because our products are custom-ordered directly from an independent, third-party manufacturer and shipped directly from their facilities, BlackPeakVentures cannot accept returns, exchanges, or cancellations for any reason once an order is placed.
By purchasing from this site, you explicitly acknowledge and agree that Wioletta Merchut and BlackPeakVentures do not maintain physical inventory and are not liable for manufacturing or shipping carrier errors. We do not issue refunds, store credits, or replacements for items ordered in the wrong size, color, or address by the customer, nor for packages delayed or lost by shipping carriers.
CUSTOMER SUPPORT & LIABILITY LIMITATION
We value our customers and want you to have a positive experience. If your order is lost by the carrier, damaged during transit, or contains a severe manufacturing defect, please contact our support email within 5 days of delivery with photographic proof.
While we promise to review your situation and actively try to help you resolve the issue with our third-party suppliers in whatever way we can, we cannot and do not guarantee a specific outcome. Wioletta Merchut and BlackPeakVentures retain the absolute right to make the final decision on all claims, and we do not guarantee any refunds, store credits, or replacements no matter what the circumstances of the third-party error may be.
ALL SALES ARE STRICTLY FINAL.
Because our products are custom-ordered directly from an independent, third-party manufacturer and shipped directly from their facilities, BlackPeakVentures cannot accept returns, exchanges, or cancellations for any reason once an order is placed.
By purchasing from this site, you explicitly acknowledge and agree that Wioletta Merchut and BlackPeakVentures do not maintain physical inventory and are not liable for manufacturing or shipping carrier errors. We do not issue refunds, store credits, or replacements for items ordered in the wrong size, color, or address by the customer, nor for packages delayed or lost by shipping carriers.
CUSTOMER SUPPORT & LIABILITY LIMITATION
We value our customers and want you to have a positive experience. If your order is lost by the carrier, damaged during transit, or contains a severe manufacturing defect, please contact our support email within 5 days of delivery with photographic proof.
While we promise to review your situation and actively try to help you resolve the issue with our third-party suppliers in whatever way we can, we cannot and do not guarantee a specific outcome. Wioletta Merchut and BlackPeakVentures retain the absolute right to make the final decision on all claims, and we do not guarantee any refunds, store credits, or replacements no matter what the circumstances of the third-party error may be.
TERMS OF SERVICE
OVERVIEW
This website is operated by Wioletta Merchut, doing business as BlackPeakVentures. Throughout the site, the terms “we”, “us” and “our” refer to Wioletta Merchut and the brand BlackPeakVentures. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
OVERVIEW
This website is operated by Wioletta Merchut, doing business as BlackPeakVentures. Throughout the site, the terms “we”, “us” and “our” refer to Wioletta Merchut and the brand BlackPeakVentures. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.